Privacy Policy for falexova.world
Your privacy is important to us. This policy explains what personal information we collect, how we use it, and your rights under South African law.
Introduction to Privacy Practices
At falexova.world, we respect the sensitive nature of your personal data. This Privacy Policy explains how and why we collect, use, share, and protect your information while you interact with our digital marketing and e-commerce solutions.
As a South African-based brand, we fully comply with the Protection of Personal Information Act (POPIA) and relevant global data protection guidelines. Our goal is to deliver transparent and secure services tailored to your needs.
Information We Collect and How
We collect information to deliver, support, and improve our services. Data may be gathered directly from you or automatically as you use our site and tools.
Personal Information Provided Directly
- • Contact details when you fill out forms or subscribe.
- • Details shared in customer support communications.
- • Billing and transaction information for services.
- • Feedback submitted through surveys or messages.
- • Job applications or business proposals submitted to us.
Information Collected Automatically
- • Device type, browser, and operating system data.
- • IP address, access times, and geolocation details.
- • Usage patterns and navigation on our website.
- • Cookies and similar technologies for analytics.
- • Reference URLs and interactions from external links.
How We Use Your Data
Your information helps us deliver relevant content, maintain site security, communicate updates, and better serve your interests.
- • To provide access to our platform and resources.
- • To process service requests or business inquiries.
- • To deliver newsletters or notifications you request.
- • To measure traffic and site performance.
- • To personalise features based on your needs.
- • To respond to your support requests efficiently.
- • To improve our website, services, and content.
Our Commitment: We safeguard your personal details with appropriate technical and organisational controls. Our processes are regularly reviewed to align with POPIA and international standards.
How We Share Your Data
We do not sell your personal data. Sharing occurs only with trusted partners and only if necessary to deliver our services or as required by law.
Use of Service Providers
Third-party vendors may process information on our behalf for hosting, analytics, or payment fulfilment, subject to strict confidentiality and data security obligations.
Legal Obligations & Compliance
We may disclose information as needed to comply with POPIA or other legal responsibilities.
Anonymous Statistics & Insights
We may aggregate usage data for market analysis while ensuring individual identities are protected.
Your Rights and Choices
You can access, correct, or request deletion of your data at any time. We support your privacy rights in line with POPIA guidelines and other relevant standards.
- • Access the personal information we hold about you.
- • Correct or update your personal details on request.
- • Request removal of your data from our records.
- • Ask for your data in a portable format.
- • Object to certain uses of your information.
- • Request we limit processing of your data.
For all requests or concerns, contact us via our details below. We respond to privacy inquiries as promptly as possible.
How We Keep Your Data Secure
We apply encryption, access limits, and regular monitoring to maintain the safety and confidentiality of your information.
Technical Safeguards
- • Routine software updates and vulnerability scans.
- • Strong encryption protocols for sensitive data.
- • Secure server environments and firewalls.
- • Multi-factor authentication for system access.
Organisational Controls
- • Regular staff training on privacy best practices.
- • Internal data access limited by role.
- • Incident response processes for breaches.
- • Documented privacy and data handling policies.
How Long We Retain Data
We keep personal information as long as necessary for service delivery or as mandated by law, then safely delete or anonymise it.
- • Stored while your account remains active.
- • Kept only as long as needed for our services.
- • Retained for customer support or legal needs.
- • Kept for accounting or regulatory compliance.
- • Kept until you unsubscribe or update preferences.
Retention practices follow POPIA and data minimisation principles.
Data Transfers Across Borders
Where data moves beyond South Africa, we ensure protection via appropriate legal safeguards and contractual controls.
- • Partnering only with compliant service providers.
- • Ensuring adequate data protection agreements.
- • Obtaining your consent where required.
- • Reviewing risk of international transfers closely.
Cookies & Tracking Technologies
Cookies help us analyse usage, personalise your experience, and optimise our marketing. You can control cookies through browser settings.
Types of Cookies We Use
- • Enable key site functions and security.
- • Help us measure user interactions and traffic.
- • Customise your browsing experience.
- • Remember preferences and device settings.
Manage cookie acceptance at any time from your browser or device.
How We Update This Policy
We may amend this Privacy Policy from time to time to reflect changes in law or our services. Updates will be posted here.
- • Emailing users about significant changes.
- • Notifying via announcements on our website.
- • Updating the effective date at policy top.
- • Providing clear summaries of key changes.
We encourage you to review this page regularly.
How to Contact Us
For privacy-related queries or requests, reach out to our dedicated contact channels below.
Falexova
80 Strand Street, Cape Town 8000 South Africa
Phone: +27479262783
Email: content@falexova.world
Last updated on November 25, 2025
Effective from November 25, 2025