Privacy Policy Overview
Your privacy and data protection are important to us at Falexova.
About this Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal information. By using our site, you agree to these terms.
Our practices comply with South African privacy regulations, including the Protection of Personal Information Act (POPIA).
Information we collect
We collect personal data you provide directly and information gathered automatically for service enhancement and security.
Information you provide directly
- • Full name and contact details, including email and phone number.
- • Details included in inquiry forms or when communicating with our team.
- • Preferences you share to customize planning support and services.
- • Feedback you provide about our process and methods.
- • Correspondence records kept to improve communication quality.
Information collected automatically
- • IP address and device type used to access our website.
- • Browser type and operating system for compatibility purposes.
- • Visit dates and times recorded to monitor platform use.
- • Web pages viewed, interactions, and navigation patterns tracked.
- • Cookies and similar technologies collect data for analytics and security.
How we use your data
Information is used to improve our services, respond to inquiries, and ensure your experience is secure and relevant.
- • Responding to your messages and enquiries promptly.
- • Customizing planning strategies to your preferences.
- • Improving our website functionality and reliability.
- • Protecting against scams, abuse, or unauthorized access.
- • Providing updates about relevant services and resources.
- • Performing analytics for quality improvements.
- • Meeting legal and regulatory requirements where necessary.
Our commitment: We are committed to handling your information responsibly, implementing safeguards, and ensuring lawful, transparent processing.
Data sharing and disclosure
Your personal data is not sold to any third parties. We share data only for operational delivery or required by law.
With service providers
Trusted third-party providers may process data to support website hosting, analytics, security, or other operational tasks.
For legal reasons
We may share information only where required to comply with South African laws or regulations.
Anonymous statistics
Data may be anonymized for reporting trends or service improvement.
Your data rights
South African law provides the right to access, amend, delete, or object to the processing of your information.
- • You can request access to review personal information held.
- • You can request corrections to inaccurate or incomplete data.
- • You have the right to request deletion of personal data.
- • You can request a copy of your data for transfer.
- • You may object to processing for direct marketing purposes.
- • You have the right to restrict certain data uses.
To exercise any data rights, please use our contact form. All requests are handled confidentially and respectfully.
Data security standards
We use technical and organizational safeguards to reduce unauthorized access and potential risks to your data.
Technical safeguards
- • Encryption of sensitive data during storage and transmission.
- • Regular system updates and automated security scans.
- • Firewalls and access control tools to protect information.
- • Continuous monitoring for potential suspicious activity.
Organizational safeguards
- • Staff privacy training and regular awareness sessions.
- • Restricted access to personal information within the team.
- • Incident response policies to address data breaches.
- • Routine audits and compliance checks by management.
How long we keep data
Personal data is retained only as long as necessary for service provision, compliance, or legitimate business purposes.
- • Account contact data retained for active service period.
- • Goal and planning data kept for relevant use period.
- • Correspondence saved to maintain record-keeping.
- • Transactional records stored as required by law.
- • Preference and contact data for updates only.
You may request removal of your data when no longer needed for service.
Transferring data internationally
If personal data is transferred outside South Africa, safeguards are in place for your protection.
- • Use of standard contractual clauses in agreements.
- • Transfers only to countries with adequate data protection.
- • Regular review of international partner compliance.
- • Data minimized before transfer whenever possible.
About cookies and tracking
Cookies help us enhance your experience and analyze site performance. Your browser settings allow cookie management.
Types of cookies used
- • Required for basic website functions and navigation.
- • Monitor usage and improve our service delivery.
- • Remember your preferences for seamless visits.
- • Enable added features and customized support.
You can modify cookie preferences in your browser settings at any time.
Policy updates and notifications
We may revise our Privacy Policy to reflect updated practices or legal changes. You will be notified of important modifications.
- • Updated policy posted on our website.
- • Notice of changes sent via email, if applicable.
- • Highlights shared during client onboarding.
- • Changes to become effective upon posting.
Continued use indicates acceptance of policy changes.
Contact and concerns
If you have questions about your data or privacy, please reach out using our contact form.
Falexova
3 Bridgeway, Century City, Cape Town 7441 South Africa
Phone: +27(18)2423906
Email: content@falexova.world
Last reviewed: December 8, 2025
Effective date: December 8, 2025